Job description

Salesforce Administrator

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The Salesforce Administrator will be responsible for managing and administering our Salesforce environment. They will be responsible for working with our business teams to understand their needs and requirements and translating those into technical requirements. The administrator will also be responsible for working with our development team to ensure that Salesforce customizations are delivered as expected and working as intended. They will also be responsible for managing user permissions, creating reports and dashboards, and managing data. The administrator will also be responsible for providing training to our users on how to use Salesforce.

We are looking for a Salesforce Business Administrator to join our Business Operations team. This is a key position on the team with the goal of helping us improve business processes and efficiency in Salesforce. The Salesforce Business Admin elicits, documents, and analyzes requirements around business challenges, and produces data-driven solutions. The admin will be heavily involved in the process of identifying, scoping, and building improvements to the platform, all with the desired outcome of maximizing platform effectiveness. You will play a key role in a rapidly scaling organization!

Here's what you will do:

  • Managing bulk data loads and change requests
  • Maintaining data hygiene and handling bulk data transformations in Salesforce
  • Build and update reports and dashboards as needed
  • Ensure proper training and understanding of reports and dashboards
  • Deprecating unused dashboards and reports
  • Collaborate with developers and admin team to build and test solutions, ensuring they meet the requisite business requirements
  • Participate in key meetings with stakeholders including requirement sessions, system demos, user acceptance testing, and end user training
  • Lead the process for improving key aspects of Salesforce platform
  • Database maintenance
  • Drive optimization within Salesforce by making data driven recommendations for improvements

What you should have:

  • 2+ years of experience using Salesforce to develop client or business solutions
  • Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
  • Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Demonstrates flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Experience working with project management tools
  • Experience soliciting, gathering, and analyzing user input and requirements
  • Experience collaborating with business stakeholders

Bonus Points:

  • Experience with Dataloader, Workbench, or other Bulk Data tools
  • Experience leveraging and configuring AppExchange products to develop a solution
  • Experience documenting user stories and creating to-be process flow diagrams
  • Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)
  • Salesforce Admin Certification